Question 1

How do I create an account?

Accepted Answer

Simply click 'Login with Steam' and authenticate through your Steam account. Your Magnetized account will be created automatically using your Steam profile information.

Question 2

Why do I need a Steam account?

Accepted Answer

We use Steam authentication for security and to import your CS game data. This ensures a seamless experience and helps verify your gaming credentials.

Question 3

Can I have multiple accounts?

Accepted Answer

No, each person is limited to one account. Multiple accounts may result in suspension of all associated accounts.

Question 4

What is the minimum age to gamble?

Accepted Answer

You must be at least 18 years old (or the legal gambling age in your jurisdiction) to access gambling features. Age verification may be required.

Question 5

Are the games fair?

Accepted Answer

Yes, all our games use provably fair algorithms. You can verify the fairness of each game round using our verification tools.

Question 6

What are the betting limits?

Accepted Answer

Betting limits vary by game and are designed to promote responsible gambling. You can also set your own personal limits in your account settings.

Question 7

How do I set spending limits?

Accepted Answer

Go to your dashboard and navigate to the responsible gambling section. You can set daily, weekly, and monthly limits for deposits and losses.

Question 8

What gambling games are available?

Accepted Answer

We offer Roulette, Coinflip, Case Opening, and Match Betting. Each game has different rules and betting options.

Question 9

How does the roulette work?

Accepted Answer

Our roulette features red, black, and green colors. Red and black pay 2x, while green pays 14x. You can also bet on specific numbers for higher payouts.

Question 10

What is coinflip?

Accepted Answer

Coinflip is a head-to-head game where you bet against another player. Choose heads or tails, and the winner takes the combined pot (minus a small house fee).

Question 11

Do virtual items have real value?

Accepted Answer

No, all virtual items and currency on our platform have no real-world monetary value and cannot be exchanged for real money.

Question 12

Can I withdraw items?

Accepted Answer

Virtual items won on our platform remain within the Magnetized ecosystem and cannot be withdrawn or transferred to external platforms.

Question 13

Why is the site not loading?

Accepted Answer

Try refreshing the page, clearing your browser cache, or using a different browser. If problems persist, check our status page or contact support.

Question 14

Chat is not working, what do I do?

Accepted Answer

Make sure you're logged in and JavaScript is enabled. Try refreshing the page to reconnect. If you're muted, the restriction will be displayed.

Question 15

Do you support mobile devices?

Accepted Answer

Yes, our platform is fully responsive and works on mobile devices. For the best experience, we recommend using an updated mobile browser.

Question 16

Is my personal information safe?

Accepted Answer

Yes, we use industry-standard encryption and security measures. We only collect necessary information and never share personal data without consent. Read our Privacy Policy for details.

Question 17

How do you prevent underage gambling?

Accepted Answer

We implement strict age verification measures and regularly audit accounts. Anyone found to be underage will have their account immediately suspended.

Question 18

What if I think I have a gambling problem?

Accepted Answer

We provide self-exclusion tools, spending limits, and links to professional gambling addiction resources. Visit our Responsible Gambling page for immediate help.

Question 19

How do I add friends?

Accepted Answer

Visit a user's profile and click the 'Add Friend' button. They'll receive a friend request that they can accept or decline.

Question 20

What are the chat rules?

Accepted Answer

Be respectful, no spam, harassment, or inappropriate content. Violations may result in temporary or permanent chat restrictions.

Frequently Asked Questions